Inside Sales Coordinator

Location:	London, Ontario, Canada
Job Type:	Contract
Posted:	28th Nov 2008
Closing Date:	26th Dec 2008
Posted By:	Allen Professional Search & The People Bank
Details:
Inside Sales Coordinator The People Bank, London Office is currently recruiting for our client who is a leader in medical equipment manufacturing and distribution. This client is seeking a dynamic Inside Sales Coordinator to join their team. The position is located in London and is an excellent opportunity with a progressive company. JOB DESCRIPTION: The Coordinator provides high quality service to our internal and external customers by quickly responding to orders, inquiries, and concerns regarding repairs and supplies in a knowledgeable, professional, and personal manner. • Accurately place repair orders into the computer database and prioritize process according to scheduled workload – file, update and maintain repair order information. • Act as liaison between Customers and internal personnel; communicate effectively and inform appropriate personnel of information that may affect the quality of our product and service. • Satisfy customer needs and maintain quality service standards by making full use of Company resources, and demonstrating a team-oriented approach • Order, track and ship any supplies and replacement parts required by the Instrument Repair Centre. • Communicate resolution and assist in achieving the same regarding backorder issues, short shipments, over shipments, or missed shipments. • Generate reports and track Instrument Repair Centre sales figures on a regular basis for the Technical Services Manager or others who require it. • Examines contract pricing to ensure correct information and inputs changes that are required to correct any discrepancies. • Coordinate inventory requirements for the AES product line and ensure Customer billing and consignment orders are completed accurately. • Provide back up support in the Distribution Centre, as needed. • Comply with company policies and procedures as outlined in the Employee handbook. • Contribute to developing, maintaining and continuously improving ISO process and procedures. • Contribute to a safe workplace environment by following Health and Safety practices, and considering safety in all activities. QUALIFICATIONS: • Two (2) years customer service/support experience, ideally in a technical/service environment • Working knowledge with MS Office, Advanced level Excel, Great Plains an asset • Strong oral and written communication skills with a professional telephone demeanour • Excellent time management skills and ability to work in a deadline oriented environment. • Proven team player with the ability to work independently with minimum supervision • Solid problem solving ability and ability to prioritize work. • Ability to work flexible hours SALARY: $16- $17.00 plus 4% vacation pay Temporary 6 month placement with full time hours. The People Bank would like to thank everyone for their interest; however, only the most qualified candidates will be contacted. Keywords: Sales, customer service, order desk

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