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BDC Team Lead

Location:	London, Ontario, Canada
Job Type:	Permanent
Posted:	10th May 2010
Closing Date:	7th Jun 2010
Posted By:	Phaeton Automotive Group
Details:
BDC Team Lead Business Profile: The Phaeton Automotive Group is a leading retail automotive group who is proud to represent Lexus, Toyota, Ford, Hyundai, Chrysler, Jeep & Dodge. We operate numerous dealerships in the Greater Toronto Area as well as Southwestern Ontario. The Phaeton Automotive Group continues to focus on growth, professional and technological development and fostering an entrepreneurial spirit that has made the company what it is today. We are looking for individuals interested in joining a fast-paced, dynamic, and growing company that is also a leader in the Automotive retail market. We offer competitive compensation with incentive bonuses, group benefits, a dynamic working environment and opportunity for growth that is unparalleled. Job Summary: The primary role of the Team Leader is to manage, train, develop, coach, monitor and empower BDR team members to provide customers with a superior sales and service experience, and to inspire the feeling of high energy, excitement, satisfaction, with a sense of pride and belonging in their workplace. This also includes the ability to support the transference of skills and knowledge obtained in the training into practice and production thereby meeting and exceeding key performance objectives. Job Responsibilities: • Communicate performance objectives; motivate staff to overcome any potential issues in achieving objectives • Work closely with the Director to ensure that all staff members are monitored appropriately and proper feedback is given • Produce reports on an as needed basis • Assess employee skills to identify training/coaching opportunities and partner with management to provide individual coaching or instruction, ongoing feedback, answer questions and communicate expectations and motivate to achieve desired sales/performance results • Promote and support quality efficiency, one call resolution and customer satisfaction • Work with members of management to share information and contribute to the ongoing improvement of standards, policies and procedures leading to the continuous enhancement of service quality and productivity • Accurately complete and submit daily, weekly and monthly performance reports • Complete all other projects or tasks as assigned • Promote company reward and recognition program – Chairman’s Challenge Skill Requirements: • Excellent oral and written communication skills • Proven ability to coach, train and motivate for performance • Demonstrated leadership skills • Strong Telephone selling skills • Good working knowledge of word and excel • Strong analytical & problem solving skills • Sound decision making skills • Strong time management and organizational skills • Flexible to work various shifts • Team player • Application Process: If you are interested in an opportunity with the Phaeton Automotive Group, we hope to hear from you soon.

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